Refund policy

At ZYVORIA.IN we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help with an easy and transparent return and refund process.

1. Return Eligibility

To be eligible for a return, the item must:

Be unused, unwashed, and in its original condition
Be returned in the original packaging with all tags and accessories intact
Not be damaged due to misuse or improper handling
Include proof of purchase (order ID or receipt)

2. Return Timeframe

You can request a return within [ 5-7 DAYS] of receiving your order.

Any return requests made after this period may not be accepted.

3. Refund Process

Once we receive and inspect your returned item:

We will notify you about the approval or rejection of your refund
If approved, your refund will be processed to your original payment method

Refund Processing Time:
Refunds are typically completed within 1 WORKING HOURS after approval.

Please note that it may take additional time for your bank or payment provider to reflect the amount in your account.

4. Exchange Options

We offer exchanges in the following cases:

If you receive a defective or damaged product
If you receive the wrong item

To request an exchange, please contact us at zyvoriya.in123@gmail.com with your order details.

5. Damaged or Defective Products

If your item arrives damaged, defective, or incorrect:

Please contact us within 1 DAY of delivery
Share clear photos or videos of the issue for verification

We will arrange a replacement or full refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return:

Items marked as “Final Sale” or “Non-Returnable”
Used, damaged, or altered products (not due to our fault)
Products returned without original packaging or accessories

7. Return Shipping Costs

If the return is due to our error (wrong or defective product), we will cover the return shipping cost
If the return is due to customer preference (change of mind, etc.), the customer may be responsible for return shipping charges